Last updated: 3 August 2026
Who we are
Daiffe Ltd ("we", "us", "our") provides house moves, A to B deliveries and waste removals across the Bournemouth, Christchurch and Poole (BCP) area and wider Dorset. We are the "data controller" for the personal data described in this policy. You can reach us at [email protected] or on 07538 510677.
Daiffe Ltd is a company registered in England & Wales (company no. 16311884). Registered office: 62 Haymoor Road, Poole, Dorset, BH15 3NS. We are registered with the Information Commissioner's Office as a data controller under registration reference ZC032962.
What personal data we collect
We keep this to the minimum we need. When you use our website or get in touch, we may collect:
- Enquiry details you give us through the contact form or by phone, text or email — your name, email address, phone number, the service you are interested in, and whatever you tell us about the job.
- Job and customer records if you go on to book — the collection and delivery addresses, the date, the price agreed and our record of the work done.
- Technical data created automatically when your browser requests a page — your IP address, the page requested and your browser type. We use your IP address for a few minutes to limit how many times the contact form can be submitted, which is how we keep spam out; it is not stored against your enquiry.
- Usage data from analytics — aggregated information about how the site is used, such as which pages are viewed, the approximate country a visit came from and which site referred it, collected via Umami. No cookies are involved and we cannot identify you from it.
We do not ask for and do not want special category data (such as health information) or payment card details through this website. Please do not send them to us through the contact form.
How we use it, and our legal basis
- To respond to your enquiry and provide a quote — our legal basis is taking steps at your request before entering into a contract, and our legitimate interest in answering enquiries. This includes the automatic email we send back confirming we have received your message.
- To carry out the job you have booked — our legal basis is performing our contract with you.
- To keep our business records, and to deal with any query, claim or complaint afterwards — our legal basis is our legitimate interest in running the business properly, and complying with our legal obligations, including our waste duty of care record-keeping.
- To keep the site and the contact form secure and free of spam — our legal basis is our legitimate interest in protecting the site from abuse.
- To understand and improve how the site is used — our legal basis is our legitimate interest in measuring and improving the site. Our analytics are cookieless and aggregated, so they do not identify you.
If you choose not to give us your name, email address and message, we will not be able to reply to your enquiry — those are the only details the form requires.
We do not use your data for automated decision-making or profiling, and we do not send marketing emails or texts.
Who we share it with
We do not sell your data, and we do not share it for anyone else's marketing. We share it only with service providers who help us run the website and respond to you, acting on our instructions:
- Sandbanks Digital — builds and maintains this website for us, and operates the analytics and the contact-form email delivery on our behalf. Enquiries you send through the form are handled through their systems before reaching us.
- Resend — delivers the contact-form enquiry email to us and the acknowledgement email back to you. This is why the acknowledgement may arrive from an address at sandbanksdigital.com.
- Umami — the cookieless, privacy-first analytics software used on the site. It does not store your IP address or set anything on your device.
- Railway — hosts the website and generates the ordinary server logs any web host produces.
These providers act on our instructions and may not use your data for their own purposes.
We may also share data where we are required to by law, or where we need to in order to establish, exercise or defend a legal claim — for example with our insurer or professional advisers.
Some of these providers process data outside the UK. Where they do, we rely on the safeguards permitted by UK data protection law, such as the International Data Transfer Agreement or the UK Addendum to the EU standard contractual clauses.
Cookies
This site sets no cookies. Our analytics are cookieless, so no consent banner is needed. See our Cookie Policy for the full details.
How long we keep it
- Enquiries that do not become jobs — up to 24 months from your last contact with us, then deleted.
- Customer and job records — 6 years from the end of the job, which is the period during which a claim could still be brought and the period our accounting records must cover.
- Waste transfer records — 2 years, as required of a licensed waste carrier.
- Server logs and contact-form rate-limiting data — a short period only; the rate-limiting record of your IP address is discarded within minutes.
How we keep it safe
The website is served over an encrypted HTTPS connection and enquiries are transmitted to us over encrypted connections. We keep access to enquiry emails and customer records limited to the people who need them to do the job, and we use reputable providers for hosting and email delivery.
Children
Our services are aimed at adults and we do not knowingly collect personal data about children through this website. If you believe a child has sent us their details, contact us and we will delete them.
Your rights
Under UK data protection law you have the right to access the personal data we hold about you, to have it corrected or erased, to object to or restrict how we use it, and to data portability. Where we rely on legitimate interests, you have the right to object to that use at any time.
To exercise any of these, contact us using the details above. We will respond within one month, and there is no charge. If you are not happy with how we have handled your data or your request, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113 — though we would appreciate the chance to put it right first.
Changes to this policy
We may update this policy from time to time. The "last updated" date above shows when it last changed.
Contact
Questions about this policy or your data? Email [email protected] or call 07538 510677. For the terms on which we carry out work, see our Terms & Conditions.