Last updated: 10 June 2026
Who we are
Daiffe Ltd ("we", "us", "our") provides house moves, A to B deliveries and waste removals across the Bournemouth, Christchurch and Poole (BCP) area and wider Dorset. We are the "data controller" for the personal data described in this policy. You can reach us at [email protected] or on 07538 510677.
Daiffe Ltd is a company registered in England & Wales (company no. 16311884). Registered office: 62 Haymoor Road, Poole, Dorset, BH15 3NS. [Daiffe to confirm ICO registration number, if registered.]
What personal data we collect
When you use our website or get in touch, we may collect:
- Enquiry details you give us through the contact form or by phone/email — your name, email address, phone number and the details of your enquiry.
- Usage data from analytics — anonymous, aggregated information about how the site is used (such as pages viewed and approximate country), collected via Umami. This is cookieless and does not identify you.
How we use it, and our legal basis
- To respond to your enquiry and provide a quote or service — our legal basis is taking steps at your request before entering into a contract, and our legitimate interest in answering enquiries.
- To understand and improve how the site is used — our legal basis is our legitimate interest in measuring and improving the site. Because our analytics are cookieless and anonymous, they collect no personal data about you.
Who we share it with
We do not sell your data. We share it only with service providers who help us run the website and respond to you, acting on our instructions:
- Resend — delivers contact-form emails to us and the acknowledgement email to you.
- Umami — provides cookieless, privacy-first website analytics that collect no personal data.
- Railway — hosts the website.
These providers may process data outside the UK; where they do, appropriate safeguards are in place.
Cookies
This site sets no cookies. Our analytics are cookieless, so no consent banner is needed. See our Cookie Policy for the full details.
How long we keep it
We keep enquiry details only as long as needed to deal with your enquiry and for our ordinary business records, then delete them. [Daiffe to confirm a specific retention period, e.g. 24 months after last contact.]
Your rights
Under UK data protection law you have the right to access your data, to have it corrected or erased, to object to or restrict its use, and to data portability. To exercise any of these, contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The "last updated" date above shows when it last changed.
Contact
Questions about this policy or your data? Email [email protected] or call 07538 510677.